• We require 24 hours notice by either phone or email for all cancellations. Cancellations within this period will be charged 50% of the total tour price.
• We allow one reschedule per group within the 24 hour cancellation window, the second reschedule within that time period by the customer will incur a $100 re-booking fee. Should the customer cancel their tour after the complimentary re-schedule, for whatever reason, outside of the 24 hour cancellation policy window, they will be charged a $100 cancellation fee.
• A no-call or no-show WILL result in a total tour price charge in the full amount, to be charged to the credit card used for the booking.
• If booking within 24 hours of departure, we require full payment to be charged at the time of the booking.
• Customers will not be held liable for adverse weather, Temporary Flight Restrictions (TFR) or unforeseen aircraft maintenance. Your tour will be rebooked or refunded at no additional charge.