• We require 24 hours notice by either phone or email for all cancellations. Cancellations within this period will be charged 50% of the total tour price.
• We may allow one reschedule per group within the 24 hour cancellation window at our discretion and with our written approval irrespective of if it is an organic or vendor tour. You may incur a $25 rebooking fee. The second reschedule within the 24 hour time period by the customer will incur a $100 re-booking fee. Should the customer cancel their tour after their re-schedule, for whatever reason, outside of the 24 hour cancellation policy window, they will be charged a $100 cancellation fee.
• A no-call or no-show WILL result in a total tour price charge in the full amount, to be charged to the credit card used for the booking.
• If booking within 24 hours of departure, we require full payment to be charged at the time of the booking.
• Customers will not be held liable for adverse weather, Temporary Flight Restrictions (TFR) or unforeseen aircraft maintenance. Your tour will be rebooked or refunded at no additional charge.